Compliments, Suggestions, Comments, or Concerns
We aim to provide high-quality service to everyone and it is vitally important for us to continually improve our service as a result of your feedback. We welcome all feedback whether it is positive or negative. Matters are easier to deal with if you tell us near to the time of the event. However, we understand this may not always be possible. It is always nice to hear when we are doing things well and we appreciate any compliments we receive. We also understand that there will be times when you feel you may have cause for concern. We operate a comprehensive complaints process and take all concerns seriously. We will investigate your concerns as quickly as possible and get back to you.