/*==================================== Video Load ======================================*/

Service Excellence

What is Service Excellence?


Delivering excellence through innovative educational experiences in a safe and nurturing environment.

Safety

We will provide an environment that supports the physical, emotional, and intellectual well-being of our stakeholders.

Courtesy

We will engage and interact with others in a way that exceeds expectations.

Innovation

We will provide real-world experiences through current and relevant approaches that enrich students’ lives.

Accountability

We will hold ourselves and one another responsible for our actions and behaviors.

Excellence Awards


What we're doing to promote Service Excellence

Why we came Together


What We Believe

Promoting a positive and service-oriented culture within YISD is not only a critical factor in our desire to provide excellence to stakeholders, but it is a necessity to combat local, state, and federal efforts to recruit students away from our schools. Many believe customer service is a lost art – but YISD has long benefited from its reputation for providing a friendly, helpful, and nurturing environment to its families. It is time to refocus our efforts on providing the kind of superior customer service that is unparalleled among all El Paso area schools.

Service Excellence Standards

Service Excellence standards include four components: Safety, Courtesy, Innovation, and Accountability. Together, these four components provide a solid foundation for YISD to accomplish its mission:

“We deliver excellence through innovative educational experiences in a safe and nurturing environment.”

Excellence Team


A unique group of YISD leadership, consisting of principals, directors, and the Superintendent, dedicated to dramatically improving customer service

...

Dr. Xavier De La Torre

Superintendent of Schools

...

Jim Vasquez

Dir Pupil and Parent Services

...

Monica Bustillos

School Completion Specialist

...

Louisa Baeza

Dir Adademic Language

...

Lorraine Martinez

Dolphin Terrace Elementary

...

Charles Garcia

Bel Air High School

...

Stacy Vasquez

Pebble Hills Elementary

...

Dr. Heather Click-Cuellar

Indian Ridge Middle School

...

Mary Ann Olivas

Desert View Middle School

...

David Medina

Pasodale Elementary School

...

Claudia Ureno-Olivas

Ascarate Elementary School

...

Robert Martinez

Eastwood Knolls International

...

Craig Lahrman

Director Secondary Personnel

...

Patricia Ayala

Chief Communications Officer

...

Patrick O'Neill

Associate Superintendent of Operations

Service Excellence Kudos


Service Excellence Kudos Form


Ysleta ISD wants to acknowledge the great things happening in the Ysleta community! The Service ExcellenceKudos form is for Ysleta ISD students, parents, and the community to give praise to students, teachers, administrators, employees, groups, and/or Partners in Education. Upon submission, YISD will screen all content prior to posting. Please complete form in its entirety in 50 words or less. Thank you for your participation.

Your Information

Service Excellence Nominee Information

Submit