9/15/20 Mary Mascorro, TIS

Kudos to Mary Mascorro, Service Desk Support, at Central Office TIS!

I was ready to test students on the DRC website for LAS Links. It turned out that the computers I had ready for testing did not support the DRC app and the updates did not work and my students were waiting on me.  My IT on campus was not able to download the app on our new testing computers either. I called 41010 and fortunately Mary answered. She went out of her way to help me install the app on the computers I needed for testing. She did this while having to attend a meeting and balance other of her duties. We were able to get testing going and our students did not have to come back on a different day. This is how THEDISTRICT provides exemplary customer service. Thank You Mary!!!!!!

Luciano Alcala

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